Customer Service Assistant, Digital Resources - Part Time

Customer Service Assistant, Bloomsbury Digital Resources – Part Time

The opportunity

Bloomsbury Publishing is a leading independent publishing house, established in 1986, with authors who have won the Nobel, Pulitzer, and Booker Prizes, and is the originating publisher and custodian of the Harry Potter series. Bloomsbury has offices in London, New York, New Delhi, Oxford, and Sydney. Within Bloomsbury’s Academic division, it publishes under Bloomsbury, as well as under a number of prestigious and historic imprint names.

The Customer Service Assistant serves as a vital link between customers and internal departments—including Sales, Finance, Marketing, and Editorial—to ensure a seamless and efficient customer experience.

This role is responsible for optimizing communication and workflows between Customer Service and the Editorial team, helping to improve operational efficiency and maintain high service standards.

The ideal candidate will be detail-oriented, proactive, and committed to delivering outstanding support that reflects positively on the Bloomsbury brand.

The role

• Process orders in SAMS/SalesForce.com including setting up opportunities and accounts on both systems

• Contact point for all customer queries/technical support queries and technical support contact to Account Managers
• Report access issues and work on fixes/testing if necessary
• Sales support as needed,
• Send out renewal notices and raise invoices once renewed
• Set up trials for Account Managers/directly for customers in SAMS/SF
• Set up access for all products via requests from editorial/marketing for individuals (gratis/trial access)
• Answer queries received via general online product inboxes
• Deal with queries as first point of contact for “contact us” forms from the various digital platforms
• Provide administrative support as needed, including making sure information is correct and up to date on internal systems
• Send Bloomsbury Professional web orders and telesales orders to the distributors.
• Liaising with distributors, printers and other departments to resolve queries and complaints
• Processing missing pages, liaison with printer/distributor
• Processing Legal Deposit requests
• Raising invoices for Open Access products
• The involvement in various projects and migrations

Knowledge, skills and experience 

• Previous experience in customer service, administrative support, or a related role—preferably within publishing, media, or digital content industries
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments
• Excellent organisational skills and attention to detail
• Proficiency in CRM and order management systems (e.g., Salesforce, Freshdesk)
• Ability to manage multiple priorities in a fast-paced environment
• A team-oriented mindset with a proactive approach to problem-solving and continuous improvement

Additional information

The role is a part-time, permanent position across 5 days per week. Due to start in Mid-May 2026.

Salary Pay Point: £21,600 per annum for 28 hours per week (Full-Time Equivalent £27,000 per annum)

The role is based at our Oxford office, Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH, on a hybrid-working pattern of 2 days office based / 3 days home based (or fully office based if preferred).  Allocated office days for this role are: Wednesday and Thursday

This position is eligible for Bloomsbury’s Rental Deposit Loan Scheme. To assist candidates who want to start and to establish a career in publishing, Bloomsbury offers an interest-free rental deposit to support securing somewhere to live. The rental deposit loan can be up to £3,000 and will be paid back over 2 years.

Please apply with a CV (Word or PDF format only) and answer the application questions via the ‘APPLY NOW’ button detailing how you meet the requirements outlined above for this role by 23:59 Friday 20th of March 2026.

For best results, please use a desktop to apply as some mobile browsers may not fully support the application portal.

Bloomsbury reserve the right to close the role early if we exceed the required number of applications

Bloomsbury Benefits

As well as a fantastic opportunity to join a global award-winning organisation, Bloomsbury offers the following competitive benefits package:

Working Pattern

• Hybrid working pattern of: 2 days office based / 3 days home based (or fully office based if preferred)

Holidays

• 25 days holiday
• 3.5 days Christmas company holiday

 Other Benefits

• Two paid Personal Wellness Days
• Flexible Fridays – take Friday afternoon off by working an additional 3 hours and 30 minutes earlier in the week
• Work Anywhere Fortnight - For two weeks of any calendar year. The minimum period for Working Anywhere is one week, the maximum period is two weeks.
• Season Ticket Loan
• Learning & Development - Free access to LinkedIn Learning, BookMachine Campus, InRehearsal & IPG Skills Hub
• Share Save Scheme
• AXA Healthcare Plan (Private Medical Insurance)
• Ride to Work Scheme
• Peppy Health App
• In-house Doctor
• Eye Care Voucher Scheme
• EAP Advice and Counselling

Company culture – Employee Voice Meetings, Staff Networks (Bloom, Accessibility, Mental Health, Pride, and Parents, Guardians and Carers, Multi-Faith) and Mental Health First Aiders trained across the UK offices, Publishing Events and access to free Publishing Resources

For additional benefits see below

Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.

We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required

Applicants must have the legal right to work in the UK.  

The Book Trade Charity provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here: http://booktradeentrysupport.org